In the service sector, we try as much as possible, not to question our customers, unless it will really help us. We will also try not to pass unnecessary comments which might offend the customers. I was in the midst of completing the necessary documentation for the purchase of Disney Live! Mickey’s Music Festival and was corresponding with one of the staff on that. Apparently, he forwarded the purchase form in PDF format to me. Somehow, this PDF format form could only be read from a PC or laptop. When I view the form from my iPhone, it was just an empty form. Therefore, I replied and told him that I only got an empty form, not knowing that actually, it must be read in a PC or laptop. I was quite disappointed when I saw this reply from him.
I was thinking why should he compare me with other customers? He didn’t even bother to take the initiative to send me another form or tried to look into ways to help me with it. What made things even worse was he got me to fill in the form again and send it to him. Luckily, my wife did some checks and managed to retrieve the form with all the information filled in.
So if you are in the services sector, remember to be mindful the next time when you talk to your customers. Be sensitive. Be wise.
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